Partner Success Manager

OnCentive is looking for an enthusiastic Partner Success Manager to be the go-to point of contact for our partner referrals. Working out of our Birmingham office, you will be responsible for supporting existing or new customers with questions they have and communicating with them on a daily basis, via phone and email. A successful Success Manager must be friendly and have strong communication skills. You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs. The ideal candidate will be patient and cool-tempered to deal with aggressiveness and complaints. The goal is to support our partner's customers with any needs, questions, complaints, or updates they ask for, making them feel heard and communicated with.


  • Call and email customers, utilizing our CRM system, providing notes and updates directly into the system
  • Answer incoming calls from customers
  • Document then relay all questions and concerns to our operations team
  • Record the customer’s personal information accurately in a computer system
  • Deal with complaints or doubts to safeguard the company’s reputation
  • Go the “extra mile” to make customers happy and feel supported
  • Keep records of calls and record useful information


  • Proven experience as a client service representative
  • Working knowledge of relevant computer programs (e.g. CRM software - bonus if HubSpot experience) and telephone systems
  • Excellent communication and presentation skills
  • Proficient in English
  • Skilled in dealing with complaints
  • Persistent and results-oriented
  • Patient and able to handle customer aggression


OnCentive helps clients increase their business’ profitability by identifying, securing, and leveraging government tax credits, recovery programs, and business incentives. We are passionate about putting money back in the hands of the small businesses that drive our economy.


OnCentive hires smart, driven individuals who want to make a big impact for their families, communities, and their clients. We’re searching for people who are ready to jump right in, love collaborating, and value our culture of integrity to join our team.

OUR OFFICE: 2127 1st Ave N, Birmingham, AL 35203

Located in the heart of Birmingham's startup district, the OnCentive’s Morris Ave. office is near the best restaurants the city has to offer. The OnCentive team is obsessed with our new headquarters ' big open floor plan, custom Birmingham mural, gorgeous conference rooms, and in-office kegerator.

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"This rebrand is more than a new logo and a new website.
It represents our organizational shift that is aligned with our corporate goals and values. This updated brand and our new giving initiatives illustrate our commitment to making meaningful impact in our clients' businesses, the lives of our employees, and the communities in which we serve."

Shannon Scott

OnCentive CEO